At Delior Fragrance, your satisfaction is our top priority. We want you to feel confident and happy with your purchase. That’s why we offer a 14-day return policy on all perfumes and fragrance products. If for any reason you’re not satisfied, you can return your order for a full refund or exchange.
How to Return a Product
To request a return, please follow these steps within 14 days of receiving your order:
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Contact Us: Email us at 📧 deliorfragrance@gmail.com or WhatsApp us at 03136920133 with your order number.
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Provide Details: Share your reason for return (e.g., damaged item, wrong product, or general dissatisfaction).
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Shipping: We will provide instructions on where to send your package. Please note that for non-defective returns, the customer may be responsible for return shipping costs.
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Packaging: Pack the product securely in its original packaging to avoid damage during transit.
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Refund Processing: Once received and inspected, your refund will be processed within 10 business days.
Conditions for Returns
To be eligible for a return, your item must be in the same condition that you received it:
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The product must be in its original packaging.
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The item must not be significantly used or intentionally damaged.
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All accessories or promotional items included with the purchase must be returned.
Refund Process
Refunds will be issued to the original payment method used:
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Credit/Debit Card: Amount will be credited back to your card.
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Bank Transfer / COD (Pakistan): Amount will be transferred to your provided bank account.
Need Help?
If you have any questions about returns or refunds, our support team is ready to assist you: 📧 deliorfragrance@gmail.com 📱 WhatsApp: 03136920133
